Adobe GoLive
Adobe ImageReady
Adobe PhotoShop
Macromedia Dreamweaver
Macromedia Fireworks

Macromedia Flash
Microsoft Frontpage

Fifteen years of leadership, direction and technical expertise in a high growth unit of a Fortune 500 company. An Information Technology professional with a strong background in web design, customer service, database marketing, and data cleansing seeking to use my experience in new and exciting ways. Recognized capabilities include:

• Able to succeed in a fast paced, multiple project environment
• Strong organizational, analytical, negotiation, and presentation skills
• Ability to communicate effectively with customers and with all levels of the organization
• Team player and people developer skilled in training professionals and leading functional and cross functional teams
• Excellent leadership skills

Candidate for Certificate in Web Design/Development, December, 2003
University of Massachusetts, Lowell

Oracle, SQL, 2000, Continuing Education
Boston University, Boston MA

Bachelor of Science, 1987, Computer Science
Merrimack College, North Andover, MA

JoLiWebDesign.com, December, 2002- present
President
Currently consulting for a full service chiropractic care facility for the development of their web presence. Currently consulting for a product based retail company for development of their web presence, including e-commerce.
Consulting for The Priority Group, a strategic CRM service company. Host and maintain Flash web site and email accounts. Setup a collaboration intranet for use by employees and clients.
Designed a web site for The Colosseum Restaurant. Developed administrative pages using PHP for daily changes to the Specials menu.
Designed a web site and set up email for Raceway Trailers, LLC, a motorcycle transport company.
Designed and delivered a web site for Whiskers and Bones Pet Sitting Service.
Designed and delivered a web site for Green Pine Design, a builder of luxury home additions.

Engagement Manager, 2000
Led and managed multiple Data Warehouse/Datamart engagements through all stages of the project life-cycle. Participated from initial customer contact through all phases of design, development and deployment. Wrote functional and technical specifications to meet client deliverables.

Database Architect, 1/2000-1/2001
Researched, developed and tested better relational database update methods using various loading and data modification techniques. Focused on Oracle 8i client/server on Unix and Windows NT platforms.

Senior Director, Database Construction Improvement, 1997-1999
Instituted unit-wide production standards and procedures for utilizing mainframe, Unix and PC system to deliver databases.
Provided "SWAT Team" resources for strategic multi-million dollar accounts.
Project coordinator for Y2K effort.

Senior Director, Retail Database Services, 1996-1997
Created and documented standards and protocols for building Retail CRM systems and databases. Designed, documented and implemented QC procedures.
Implemented Trillium^TM, Harte-Hanks', premier name and address cleansing and matching tool, for 30+ Retail database customers.

Director, Retail Database Construction, 1993-1996
Led team of analysts in Customer Data Management (CDM), database creation and monthly updates. CDM is the extraction, cleansing, householding, appending and loading of data into the database.
Led database design meetings. Wrote transformation specifications and created applications to convert data.

Database Analyst/Senior Database Analyst, 1987-1993
Performed Customer Data Management using JCL language on IBM mainframe.
Responsible for quality assurance of each database.